Complaints Process
Here at MO Utilities we take complaints very seriously. If things go wrong, we are committed to offering a fair and prompt resolution.
How we handle complaints
We know sometimes things may go wrong, but we have a dedicated team here that wants to hear about it and help put things right!
Contact Us
Email us at info@moutilities.co.uk. Provide your name, full business details, telephone number, and a detailed account of your concerns and expected outcome.
Investigation
Our dedicated team will review your case thoroughly. We do our best to issue a complaint resolution within 10 days of it being investigated.
Escalation
If a complaint is not resolved within 8 weeks, or if we have reached a deadlock, you can then escalate the matter to the independent Ombudsman Services.
Ombudsman Services
Contact the ombudsman if we cannot resolve your issue directly.
Post
Ombudsman Services: Energy,
P.O. Box 966,
Warrington, WA4 9DF
Your feedback is crucial to our success
Here at MO Utilities we are always looking for ways to improve our services. Let us know how you think we could improve.
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